Amazon Support - Episode 6

The Grand Finale | Tue, 7 November 2017
It ends not with a bang but with a whimper. Yes, I've had enough of shouting. It gets you nowhere. Amazon's customer services robots are far too thick skinned (or possibly stupid) to realise that when someone has got to the point where they feel the need to yell, their battle has already been lost and their job description has been rendered completely irrelevant. I left things alone over the weekend. I did not believe word one of what "Jude" said - I expected no phone ... Read More

Amazon Support - Episode 5

The Voice of Unreason | Fri, 3 November 2017
So last night I raised this as a complaint. Here's the brief transcript: Me:I wish to speak to a senior team leader or manager to discuss the incompetence and ignorance of customer services. And the apparent lack of ability of a logistics company to achieve a delivery. You're now connected to Medha from Amazon.co.uk Medha:Hello, my name is Medha. I’ll be glad to help you today. Me:I would note that the efforts of the last agent I spoke to, Sneha, were admirable and ... Read More

Amazon Support - Episode 4

...brains seem to be in short supply... | Thu, 2 November 2017 | Comments: 350
Another missed delivery time, another attempt to clear up what is going on. Note now it has been approximately 36 hours since the product was picked up from the Nottingham depot and still, no-one seems to be able to tell me where it is!! And this is the best one - another set of the same empty promises, a completely useless and meaningless suggestion to fix it, then at the end was basically "hung up" on abruptly. Me:I was assured by support staff today that my late package ... Read More

Amazon Support - Episode 3

...and where subtitles are hard to think of... | Thu, 2 November 2017
Part three - still the second attempt to sort this out, but with a more stable connection and a different person. Me:I would like to speak to Amith please You're now connected to Nanda from Amazon.co.uk Nanda:Hello, my name is Nanda. I'll definitely help you with that. Hello DAVID Me:Hellop Nanda:I'll help you with your query. Me:I have been speaking to Amith for over an hour abnout this problem and it was disconnected. She has been replaced on the original ... Read More

Amazon Support - Episode 2

...things can just...disappear... | Thu, 2 November 2017
There follows the second saved exchange. This is actually only part of the conversation up to the first time I was disconnected.  2 November 2017 12:12:38 Initial Question: Why has my delivery date been changed from "GUARANTEED 1st Nov" to "1st to 6th Nov"??? And when can I actually expect my Amazon Prime delivery??? 2 November 2017 12:12:44 Amith has accepted the chat. 2 November 2017 12:13:00 Amith (CSA) : My name is Amith I'll be glad to help you today. 2 ... Read More